Change of policy back from 01/03/2022
Following many abuses (return of clothes already worn, stained, purchase 2 sizes of the same garment ...), we had to review our return policy.
From March 1, 2022, you will be able to return your items in the same way as you did previously (explained on the return form) but once your package is received, we will deduct from your credit note or refund a contribution to the costs of returns in the amount of 3 euros.
We have opted for a contribution of return shipping costs rather than their total elimination in order to limit too much inconvenience to all our customers.
We thank you for your understanding and we hope that it will not change your pleasure to order from Mylookfeminin.com
Thank you to return the item (s) within 14 days from receipt of your order, followed by colissimo.
Returned items may be returned against:
° A credit note
° A refund
To make your return:
1) Pack your items in the original (or similar) packaging
2) Fill out the entire return slip (placed in your order and available from the customer area) or HERE = > FORM and attach the invoice with the items then close the packaging.
3) Download your label "Colissimo return" from your customer area. Print and stick it on the package packaging.
4) Drop off your package return at the offices of La Poste (or Bpost).
Items must not be stained (make-up, food...), nor washed, nor damaged. They must have their label hanging. You can return your items within 14 days after receipt of the package (tracking number as proof). Returned items are only entitled to a CREDIT NOTE or a REFUND (no exchange).
Returns are processed within 30 days (excluding weekends and public holidays) after receipt of your return package at our premises. A email is sent to you to notify you as soon as it is processed and your refund or credit note will be made.
Once your return has been processed, we will issue you a credit note or we will proceed to the refund to which we will deduct 3rd for the participation in the return costs.
⚠ Attention, do not forget to attach your invoice in your return package ⚠
⚠ Mylookfeminin no longer carries out exchanges, returns are only against credit or refund ⚠
⚠ ATTENTION, ITEMS ON SALE ARE NOT TAKEN BACK, THANK YOU FOR YOUR UNDERSTANDING ⚠